You did nothing but blame me for the situation, and it was scarring. Rich or Rebecca, if you're reading this, know that customer service means listening to customers and they are right. They disregarded my assessment of what could be packed, dismissed my packing input as we went along, then condescended to me about how things are done.for the insurance. This company was horrendous from start to finish. I needed a response team who would apologize and take ownership. I needed a coordinator who would help make time for my move. I needed a team who would prioritize what I needed to take on this once-in-a-lifetime relocation, where everything left was gone for good. On their website, they claim to "have a long history of successfully servicing the particular needs of our international shipments." The moving coordinator was called, and instead of apologizing to me, he threatened to cancel my move and blamed me.Īs I unpacked, I realized the absurd amount of packing materials I paid to have shipped from US to Uruguay. At one point, they stopped trying to listen to me, and I had a panic attack in my room. In fact, I was treated as a nousance rather than the owner and customer. They were under pressure to complete my packing way too fast for me to manage. Only, the day of packing, the entire crew only spoke Spanish. I had one shot to move out of the country, and this was my service to help. I even said I'd waive insurance, as my overseas move was critical to take as much as I could fit. As an expert packer, I advised we could get more things in, if we used less of their wrapping paper, and more things I wanted to take like towels, linens, clothing, etc. I was told my things would only fit into a smaller container. I've moved 50 times, and this was unequivocally the worst experience I've ever had. I've waited over a year to post this review, because I wanted to cool off from how upset I was. If I ever need to relocate internationally again, I won't even bother getting a quote from anyone else next time. But it was reasonable, and the delivery was scheduled and done promptly. Sure, there was an additional cost to truck everything from the port in the SF bay area to LA. To top it all off, Doug has always been very responsive in communications, and flexible - like when I asked if I could change the delivery city from Santa Clara to Los Angeles. Not only that, the pricing I got with Rainier OS was significantly lower than the competition. Not only did everything arrive (and all in one piece), Rainier OS was significantly faster than any other moving company I got a quote from by several weeks (particularly with the move back in Sept 2021, during the pandemic, where I shipped a liftvan full of my belongings). Both times everything went as smoothly as one could hope. Doug has helped me with two major moves now, from CA, USA to Sweden, and back again.
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